rental program overview.
/ relax more. worry less.
After several requests from homeowners, ESPM has created a rental support division. This is a percent based fee program designed to manage and maintain homeowner rented properties and provide a great vacation experience for the renter. Services provided to the homeowner:
- Provide Weekly house inspections ( 4 inspections per month)
- House thoroughly inspected covering all areas on inspection report
- Ex: air filters changed, light bulbs replaced
- Ex: inspect water heaters, check plumbing fixtures
- Completed inspection report provided to homeowner monthly
- Provide necessary services to maintain your property at a competitive market rate. One company to handle all of your property’s needs.
- Ex: landscape maintenance
- EX: pool maintenance
- Ex: pest control
- Ex: HVAC maintenance
- Schedule Arrival and Departure Cleanings which will be billed to the homeowner at a predetermined rate
- If renters request additional cleaning services, such as daily trash and tidy, we will provide and schedule through our concierge service at renters expense.
- Check-in your renters
- Personally meet the renters at the rental property to give them the keys
- Discuss with the renters the homeowner requests specific to the house
- Ex: please take luggage into house via elevator, not front entry.
- Ex: please use outside rinse off shower before entering house when coming from the beach.
- Give the renters a brief tour of the property noting instructions on certain equipment/appliances.
- Ex: how to turn on the Jacuzzi tub
- Ex: how to work the Audio visual equipment
- Provide your renters with a book of important phone numbers & local information
- Emergency phone numbers
- Local map of the island
- Location of medical centers, grocery store, pizza delivery, etc.
- Provide a concierge service to your renters prior to and throughout their entire stay
- Assist renters in making arrangements for certain activities/services
- Book tee times
- Make reservations for dinner
- Drop off groceries prior to stay
- Arrange for bicycle rentals
- Assist renters in making arrangements for certain activities/services
- Provide materials to renter explaining concierge service
- All scheduled activities to be paid for by renter
- The main goal of the concierge program is to make your property more attractive on the rental market by providing a custom vacation and in turn repeat rentals.
- Our staff will be available to your renters as a point of contact during their stay should there be a problem with the house. If a problem should arise, we will coordinate and meet our trusted subcontractors at the property to take care of any problem in a sufficient amount of time as to not disturb the renter’s vacation.
- Ex: Air conditioning not cooling house
- Ex: lost key to the house
- Ex: pool equipment not working
- Check-out your renters
- At conclusion of stay, meet renters to return keys
- Walk through house noting any damages/missing items occurring during stay
- Note condition of the house & type of renter for homeowner personal rental history
- Lock up and arm house
Costs of Rental Program:
- Our Fee: 10%-20% of the on-line advertised rental
- Cleaning costs to be agreed upon prior to signed contract
- Costs of additional services provided through the property management division
- Cost plus of any materials purchased for home
- Ex: light bulbs, air filters, etc.
- A consolidated bill will be sent monthly
- Ex: Bill
- House Rental: 8.01.07-8.08.07 @$3000.00/wk @ 15% fee = $450.00
- Arrival Clean 07.31.07 = $xxx.xx
- Departure Clean 08.09.07w/linens = $xxx.xx
- Monthly Pool Maintenance = $xxx.xx
- Monthly Landscape Maintenance = $xxx.xx
- Monthly Pest Control = $xxx.xx
- The cost of each above service varies based on the property. A personalized property management package can be put together based on your specific needs.
- If the property is not rented during the month, the homeowner will be charged a monthly inspection fee based on the property type. The fee will be determined at the inception of the contract, generally ranging between $125.00-$350.00 per month
All of the services provided by ESPM in the Rental Support Program are designed to create a great stay for each renter. Between creating a memorable experience for the renter and denoting the renter(s) who may not be suitable for the property, we feel we can help each client create a strong rental portfolio at a fraction of full rental program costs. For further details regarding the rental program and your house specifically, please contact us.